Support Specialist
Support Specialist
We are looking for a Support Specialist to join our IT team. This is an office-based position with a rotating shift schedule, including night shifts, to support our global users.
Main duties
- Review submitted issues and enhancement requests.
- Respond to user inquiries in super user chats in English.
- Update tickets, communicate fixes, and coordinate retesting with users.
- Collaborate internally with the development team on ticket resolution.
- Ensure timely and accurate support for global users.
Requirements:
- English proficiency — B2 or higher (spoken and written).
- Ability to work rotating shifts, including night shifts.
- Strong communication and problem-solving skills.
- Attention to detail and ability to prioritize tasks.
Nice to Have:
- Previous experience in IT support or customer service.
- Experience with ticketing systems (Azure DevOps, Jira, or similar).
- Knowledge of software development lifecycle and issue tracking.
Перспективная вакансия
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Our benefits
Delicious lunches right in the office
Reimbursement for wellness activities, sanatorium stays, psychological visits and cleaning services
Comprehensive employee insurance policy with dental and medication coverage (family members can be included)
Group and individual English classes
Advanced training at the company's expense, participation in specialized conferences and seminars
Corporate events
Discounts from partners (Benefits.by)
That's not all - more details during the HR interview