Support Specialist

Support Specialist

We are looking for a Support Specialist to join our IT team. This is an office-based position with a rotating shift schedule, including night shifts, to support our global users.

Main duties

• Review submitted issues and enhancement requests.
• Respond to user inquiries in super user chats in English.
• Update tickets, communicate fixes, and coordinate retesting with users.
• Collaborate internally with the development team on ticket resolution.
• Ensure timely and accurate support for global users.

Requirements:

• English proficiency — B2 or higher (spoken and written).
• Ability to work rotating shifts, including night shifts.
• Strong communication and problem-solving skills.
• Attention to detail and ability to prioritize tasks.

Nice to Have:

• Previous experience in IT support or customer service.
• Experience with ticketing systems (Azure DevOps, Jira, or similar).
• Knowledge of software development lifecycle and issue tracking.

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