System Administrator

As a System Administrator, you will respond to routine users hardware/software complications and/or questions. We are looking for an energetic problem solver who is committed to achieving the desired outcomes by any means necessary. This individual should be a self-starter, highly motivated, and eager to add value to a rapidly growing company. 

Main duties

• Serve as the first point of contact for users seeking technical assistance in-person, over the phone or email
• Provide technical assistance and support for issues related to computer systems, software, and hardware
• Follow up on outstanding requests and ensure timely and satisfactory resolution
• Install, modify, and repair computer hardware and software
• Create accounts and configure hardware as part of employee on-boarding process
• Support and take ownership of managing our mobile phones/devices
• Manage and monitor internal assets throughout device lifecycle to ensure accurate inventory records
• Identify and suggest possible improvements on IT systems, processes, and procedures
• Collaborate with IT operations in the United States and Hungary
• Other duties may be added or assigned as needed

Required skills

• Strong foundational knowledge of Windows operating systems
• Microsoft Office applications and Office 365
• Active Directory administration, Windows/Linux Server basics
• Networking basics: Client PC connectivity, TCP/IP, VPN, DNS, DHCP, Ethernet, Wi-Fi
• Troubleshooting issues with major web browsers: Chrome, Firefox, Safari, Internet Explorer
• Deep knowledge of major mobile devices: Google Android, Apple iOS
• Proficiency in English
• 2+ years of End User Support experience in a Windows environment
• Ability to work with users of various levels of computer knowledge
• Strong technical aptitude and troubleshooting skills
• Excellent verbal and written communication skills
• Technical organization skills with an established record of providing outstanding service
• Proactive, problem solving attitude

Our conditions

• Work from our office
• Flexible daily schedule and being ready to communicate with our remote team from different time zones (Asia, Europe and USA)
• You should be ready for trips to Minsk or Gomel offices in case it’s needed